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Senior Remote Technical Account Engineer
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-02
Washington, District of Columbia, 20022, USA
Listing for:
Pantera Capital
Full Time, Remote/Work from Home
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Zoom is seeking an experienced Elite Technical Support engineer to diagnose and resolve complex UC issues for our VIP customers. You will partner with engineering and cross-functional teams to protect customer experience on Zoom's platform.
You will own end-to-end support, troubleshoot voice and video quality via packet captures and SIP traces, and collaborate with engineering, TAC, and Sales to restore services. The role requires after-hours availability and relevant certifications.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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