ServiceNow Capability Lead - SecOps​/IRM​/GRC

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Service Now Capability Lead - Sec Ops/IRM/GRC
Location:

• Need them in Overland Park (right outside KC, MO)
• Onsite 3x a week (Wed is anchor day and most ppl in tues, wed, thurs)
• Secondary location is Carey/Raleigh NC
• Open to re-lo candidates (no sponsorship)

Interview Process:

• 45 minutes with Vida (hour blocked)

Interview times:

• Tues 10:30-11:30
• Wed 1:30-2:30

role overview:

• This person is the domain authority accountable for capability maturity, backlog health, prioritization, stakeholder alignment, and governance discipline
• They stay out of configuration and development, but they do own the capability outcomes and ensure requests are routed through the right governance paths
  • Devs aren't tied to each module, they have 6 devs working in all the modules and 1 arch so these SN Capability Lead will be working with them and a Scrum Master

Project Scope (dig into details here):

• This role is a true Product Owner role but utilizing the title of capability owner to make the distinction between another area in the org that works with go to market products.
• The Service Now ecosystem is already built; this person will be responsible for enhancing capability that already exist on the platform. A big focus will be on maturing capabilities and moving Service Now into enterprise applications.
• Will be assisting to the following cycle of modules:
  Sec Ops, IRM, GRC. Sec Ops and IRM are the most important right now.
  • Sec Ops is underutilized and in the early adoption stage, will need a lot of maturity.
  • IRM is on a maturity journey, recently configured for business use and is the scaling stage.

Future:

• Currently on an AI journey, looking to build out a platform and should have a pilot by the end of the year.

Why is req open?

• Backfill

Team Size & Breakdown:

• Will work with various stakeholders and Service Now Delivery
• Service Now Delivery consists of Architect and Developers. Developers move across platforms.

High-Level Individual Duties:

• End to end ownership of Service Now capabilities across Sec Ops, GRC, and IRM.
• Manage cross domain backlog and prioritization.
• Enhance Service Now capabilities, mature Sec Ops and IRM modules.
• Story creations, adoptions, etc.

Must-Haves (Concepts & Tools):

• At least 5 years of experience as a Product Owner and working with Service Now
• Experience with Sec Ops, IRM, and GRC modules and scaling maturity from early adoption stage.
• Comfortable connecting workflows across domains, instead of staying in one lane.
• Experience with backlog management, prioritization, and writing high quality user stories
• Experience partnering with stakeholders, and technical teams of architects and developers

What Will Win (formerly known as Nice-to-Haves ):

• Understanding of Service Now AI capabilities, enablement, and adoption.
• Service Now Certified Systems Administrator (CS)
• At least one Service Now certification ( CIS-ITSM, CIS-ITAM, CIS-SAM, CIS-SPM, CIS-SIR)

Soft Skill Requirements

• Must have strong communication and organizational skills

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