Accessibility Subject Matter Expert

Benefits:

• Competitive salary
• Location:
  
  Onsite:
  Boston/Remote
• Experience Level Senior Level (7+ Years)

The Accessibility Subject Matter Expert (SME) will support the Massachusetts Judiciary’s digital accessibility program by ensuring public-facing digital content, applications, documents, and multimedia resources meet accessibility and compliance standards. This role requires extensive expertise in WCAG, Section 508, and ADA requirements, along with hands‑on accessibility testing, remediation, training, and stakeholder engagement experience. The ideal candidate is passionate about improving digital access for all users and can effectively collaborate with technical and non-technical teams.

• Accessibility Consulting & Compliance
  • Serve as the accessibility subject matter expert for digital content, applications, documents, forms, and multimedia.
  • Provide guidance on accessible design, usability, and digital accessibility best practices.
  • Ensure accessibility initiatives align with WCAG 2.1 AA/AAA, Section 508, ADA Title II, and organizational standards.
  • Participate in requirements analysis to ensure accessibility is incorporated into solution design and implementation.
• Accessibility Audits & Testing
  • Conduct accessibility audits of websites, PDFs, forms, Word documents, Excel files, PowerPoint presentations, and enterprise applications.
  • Evaluate digital assets using manual testing methodologies and automated accessibility tools.
  • Perform testing with assistive technologies including:
  • JAWS
  • NVDA
  • Voice Over
  • Talk Back
  • Adobe Acrobat
  • PAC
  • Utilize accessibility testing tools such as:
  • axe
  • WAVE
  • World Space
  • Develop detailed audit findings and compliance reports with actionable remediation recommendations.
• Remediation Support
  • Identify accessibility barriers and compliance gaps across digital content and services.
  • Assist content creators and technical teams with remediation strategies and corrective actions.
  • Create accessible templates and standards to streamline content creation processes.
  • Support remediation efforts involving documents, websites, forms, multimedia, and enterprise systems.
• Training & Knowledge Transfer
  • Develop accessibility training materials, guides, and supporting documentation.
  • Deliver training sessions on accessibility standards, testing methods, and content creation best practices.
  • Conduct office hours and consultation sessions for content developers and stakeholders.
  • Promote accessibility awareness throughout the organization.
• Program Support & Operations
  • Assist in developing accessibility procedures, standards, and operational processes.
  • Provide support for public accessibility inquiries and requests.
  • Collaborate with leadership and stakeholders to advance accessibility initiatives.
  • Support continuous improvement efforts for digital accessibility compliance and user experience.

• 7+ years of experience in digital accessibility, accessibility testing, or related fields.
• Certified Professional in Accessibility Core Competencies (CPACC).
• Expert knowledge of:
• WCAG 2.1 AA/AAA
• Section 508
• ADA Title II
• Hands-on experience remediating:
• Websites
• PDFs
• Word Documents
• Excel Worksheets
• PowerPoint Presentations
• Multimedia Content
• Online Forms
• Experience using assistive technologies including JAWS, NVDA, Voice Over, Talk Back, Adobe Acrobat, and PAC.
• Experience using automated accessibility testing tools such as axe, WAVE, and similar platforms.
• Strong report writing and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

• Additional IAAP certifications such as WAS or CPWA.
• Experience supporting courts, government agencies, or public-sector organizations.
• Experience developing accessibility governance programs and standards.
• Experience delivering accessibility training and organizational change initiatives.
• Familiarity with accessibility requirements for public-facing government services.

• Digital Accessibility Compliance
• WCAG 2.1 AA/AAA
• ADA Title II
• Section 508
• Accessibility Auditing
• Accessibility Remediation
• Accessible Document Creation
• Assistive Technology Testing
• PDF Accessibility
• Web Accessibility
• Accessibility Training
• User Experience (UX)
• Accessibility Governance
• Stakeholder Management
• Technical Documentation
• Cross-Functional Collaboration

This is a remote position.