ERP Systems Analyst Job Roanoke Virginia USA,IT/Tech

Basic Function:

Provides functional and technical support for the organization's SYSPRO ERP system and related business applications by assisting users, troubleshooting issues, analyzing business processes, and supporting system enhancements that improve operational efficiency across the organization.

Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.

Primary Responsibilities:

Support day-to-day operation of the ERP system.
Analyze, troubleshoot, and resolve ERP system issues while identifying root causes and implementing sustainable solutions.
Analyze business processes and recommend system improvements.
Work with users to understand operational requirements.
Configure ERP functionality under senior guidance.
Assist with testing software updates and new functionality.
Document business processes and system procedures.
Develop reports, dashboards, and data analyses to support business decision-making.
Perform root cause analysis of recurring issues.
Coordinate with software vendors and IT when technical support is required.
Participate in ERP implementation and continuous improvement projects.
Develop training materials, conduct user training, and maintain system documentation and standard operating procedures.
Assist with user security, roles, and permissions
Monitor ERP system performance and recommend improvements
Maintain ERP documentation and knowledge base
Develop and execute test plans for software enhancements
Assist with data validation, data imports, and data integrity activities
Participate in change management and deployment activities
Identify opportunities to automate manual business processes
Support integration between ERP and other business applications

Job Scope:

Supports the organization's ERP environment by providing functional and technical assistance for business applications used across manufacturing, purchasing, inventory, finance, and customer service. Works under general supervision to analyze business processes, troubleshoot system issues, implement system improvements, and support end users. The position exercises independent judgment in diagnosing problems, recommending solutions, and coordinating with business users, IT staff, and software vendors to improve operational effectiveness.

Work

Location & Presence Expectations

This position is designated as an on-site role.
Regular physical presence at OCC facilities is required to effectively support IT initiatives.
While occasional remote work may be approved based on business needs, the primary work location is an OCC facility.

Minimum Qualifications

Required:

Education:

Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, Industrial Engineering, or related discipline. Equivalent combinations of education and directly related experience may be considered.

Required Experience:

Two to four years of experience supporting enterprise business applications, ERP systems, manufacturing systems, or other complex business software.
Experience analyzing business processes and troubleshooting software or data-related issues.
Experience working directly with end users to identify requirements and resolve system issues.
Experience creating reports, analyzing data, and documenting business processes.

Preferred Experience:

Experience supporting an ERP platform such as SYSPRO, SAP, Oracle, Microsoft Dynamics, Epicor, or Infor.
Experience with in a manufacturing or supply chain environment.
Experience using SQL for basic queries and troubleshooting.
Experience with Power BI or similar business intelligence tools.
Familiarity with inventory, purchasing, production, or finance business processes.

Essential Skills, Abilities & Knowledge:

Technical

Skills:

Ability to quickly learn complex enterprise software applications.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills, including Pivot Tables, lookups, formulas, and data analysis.
Working knowledge of relational databases.
Basic SQL querying skills.
Ability to interpret business requirements and translate them into system solutions.
St…