Junior System Administrator

Reporting to the System Administrator, the Junior System Administrator helps manage, monitor, and maintain the university’s computing environment (on-premise and cloud-based).

• Assists in administering Windows server infrastructure, including physical, virtual and cloud-based systems.
• Monitors multiple environments on various servers and ensures proper operation.
• Assists in management of Directory Services, including user account management and data access management.
• Acts as back up to the System Administrator.
• Monitors the status and operations of data center infrastructure, including related network systems, console systems and peripheral equipment.
• Assists in managing storage infrastructure.
• Works with developers to troubleshoot problems on servers in all environments.
• Assists with integration of new code into production systems.
• Monitors Help Desk ticket-tracking system and responds as necessary.
• Assists in troubleshooting and restoring services by analyzing, identifying and diagnosing faults using established processes and procedures.
• Provides assistance and escalation when necessary.
• Consults with project managers, analysts, programmers, administrators and other IT professionals on various issues, including system design, limitations and capabilities, performance requirements, interfaces and maintenance.
• Documents system changes and provides written and oral reports when requested.
• Assists in the preparation of technical documentation and system diagrams.
• Researches new products and technologies and recommends purchases.
• Attends training and performs self-study to keep expertise current.

• Associate’s degree in Information Technology or related field and two years of experience or bachelor’s degree in Information Technology or related field.
• Proficiency with Windows environments.
• Experience managing virtual and cloud-based systems.
• Knowledge of information technology systems analysis, design, testing and maintenance techniques.
• Knowledge of computer hardware, software, operating systems, networking, and other IT tools and resources.
• Exceptional analytical skills with the ability to apply critical thinking skills to resolve moderately complex problems.
• Ability to follow technical directions.
• Ability to communicate in a clear and concise manner.
• Effective decision-making skills and the ability to work independently.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with administrators, faculty, staff and students.

• Experience with VMware.
• Experience in an institution of higher education.
• Experience responding to cyber security incidents.

Travel/Overtime Requirements:
The employee assigned to this position is expected to work a 7-1/2 hour shift, Monday through Friday. In addition, employee is expected to work outside regular business hours and on weekends for planned system maintenance or emergencies as necessary.

Annual Salary/Hiring Range: $61,198 - $70,000; actual salary depends on qualifications.

Telecommuting:
Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.