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Remote IT Service Desk - Tier II Support & Escalations
Remote / Online - Candidates ideally in
Hopkinsville, Christian County, Kentucky, 42241, USA
Listed on 2026-08-02
Hopkinsville, Christian County, Kentucky, 42241, USA
Listing for:
Central Ohio Urology Group
Remote/Work from Home
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
U.S. Urology Partners is seeking an IT Service Desk Support to provide remote technical assistance to 1000+ associates, with occasional on-site visits within commuting distance of Central Ohio, Central New York, or Indianapolis area. The role emphasizes customer service and timely incident resolution.
You will diagnose issues remotely, document actions, and liaise with Field Support for escalations, while contributing to knowledge base improvements and ITIL-aligned processes.
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