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Remote Help Desk Analyst for Federal Trade Certification
Remote / Online - Candidates ideally in
Roanoke, Roanoke County, Virginia, 24001, USA
Listed on 2026-08-03
Roanoke, Roanoke County, Virginia, 24001, USA
Listing for:
ATTAINX INC
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
AttainX Inc. is seeking a customer-focused Help Desk Analyst to support USDA APHIS trade systems (LAWGS, PCIT, VEHCS). You will diagnose issues, assist with eAuthentication, document resolutions, and escalate defects to development and O&M teams.
The role emphasizes strong communication, high-volume ticket handling, and production of knowledge content to help users navigate web-based applications nationwide.
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