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Remote Help Desk Specialist – Level II (Tier 1
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-03
San Diego, San Diego County, California, 92189, USA
Listing for:
DecisionPoint Corporation
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
DecisionPoint Corporation seeks Help Desk Specialists – Level II (Tier
1) to support daily IT operations for a large federal and DoD-aligned mission environment. This fully remote role resolves advanced Tier 1 incidents, performs detailed triage, and ensures high-quality documentation.
The position emphasizes SLA adherence, knowledge-base maintenance, and onboarding new staff. A Secret clearance and 2–4 years of IT help desk experience are required, with additional certifications preferred.
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