Business Process Consultant

As a Senior Business Analyst, you will make an impact by leading business analysis activities across Service Now client engagements, translating business needs into scalable technology solutions, and driving process improvement initiatives. You will be a valued member of the Service Now delivery team and work collaboratively with clients, technical consultants, quality assurance teams, and project leadership to deliver successful outcomes.

You will also provide guidance and mentorship to Business Analysts while serving as a trusted advisor to stakeholders throughout the project lifecycle.

• Lead business analysis activities across client engagements, including requirements elicitation, documentation, prioritization, and validation.
• Partner with business stakeholders, process owners, and technical teams to identify challenges and recommend effective Service Now-based solutions.
• Analyze business processes, conduct root cause analysis, and recommend improvements that enhance operational efficiency and service delivery.
• Develop business cases, solution options, and feasibility assessments, clearly communicating risks, benefits, assumptions, and trade-offs to stakeholders.
• Mentor and coach Business Analysts, support team development, and help ensure consistent delivery of high-quality analysis artifacts.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

Rest assured; we will always be clear about role expectations.

• Bachelor’s degree in Information Technology, Engineering, Science, or a related field.
• 5+ years of experience as a Business Analyst.
• 5+ years of experience designing, documenting, and improving business processes.
• 3+ years of experience supporting technology projects as a Business Analyst.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Business Process for Implementation certification.
• ITIL v3 or ITIL v4 certification.
• Strong experience in requirements gathering, business process analysis, business case development, and solution design.
• Working knowledge of service management frameworks, process management principles, and SDLC methodologies.
• Proficiency with Microsoft Excel, PowerPoint, Visio, and process modeling tools.
• Excellent communication, stakeholder management, facilitation, and presentation skills.
• Proven ability to analyze complex business challenges and translate them into actionable solutions.

• Experience delivering Service Now implementations or transformation programs.
• Six Sigma, Certified Process Design Engineer (CPDE), Agile/Scrum, Prosci, or TOGAF certifications.
• Experience creating process maps, UML diagrams, BPM workflows, mockups, and data mapping documentation.
• Knowledge of project management methodologies and PMO practices.
• Experience supporting governance, organizational change, and business transformation initiatives.
• Demonstrated leadership experience coaching and mentoring Business Analysts.
• Strong consulting skills with the ability to influence senior stakeholders and drive consensus across cross-functional teams.

Applicants will be accepted till 08/30/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $108K - $125K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan