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Remote Help Desk Analyst | Federal IT Support
Remote / Online - Candidates ideally in
New Orleans, Orleans Parish, Louisiana, 70121, USA
Listed on 2026-08-03
New Orleans, Orleans Parish, Louisiana, 70121, USA
Listing for:
ATTAINX INC
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
AttainX Inc. is seeking a customer-focused Help Desk Analyst to support USDA APHIS trade systems (LAWGS, PCIT, VEHCS). The role requires strong communication skills, ticketing experience, and the ability to guide users through authentication and workflow processes.
The analyst will diagnose issues, document resolutions, and escalate complex defects to development and O&M teams, ensuring 24/7 availability and responsiveness for a nationwide user community.
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