Site Reliability Engineer

Soft Pro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), Soft Pro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina
.

We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:

• Comprehensive Benefits
  :
  Medical, dental, vision, disability, and more
• Financial Wellness
  : 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off
  : vacation, holidays, and parental leave
• Flexibility
  :
  Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Soft Pro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal
—an honor we’ve earned 14 times since 2012!

If these values resonate with you, we’d love to have you on our team!

Soft Pro is seeking a well-rounded Site Reliability Engineer (SRE) to join our Cloud Operations Team in our Raleigh, NC office as a hybrid employee. This team supports our solutions using the latest Microsoft technologies and hosting services including Microsoft Azure, encouraging your design input and creativity. The ideal candidate will develop in-depth knowledge of the platforms that run our solutions.

This position will ensure our SLA’s are met through the engineering solutions the team develops.

• Produce and refine observability metrics associated with our platforms and the user experience.
• Help to refine our service level indicators monitoring capabilities with the goal of proactively identifying and resolving issues.
• Participate in the development & architecture of our operational systems and solutions to include performance, application health, security, and scalability for all cloud-based environments.
• Develop and maintain our Infrastructure as Code used to build alerting and configure monitoring systems.
• Build and maintain CI/CD automation pipelines to support the services and systems we provide.
• Demonstrate your technical curiosity through your drive to understand services leveraged in depth.
• Collaborate with product development and engineering teams in support of future organizational direction.
• Provide incident response; triage production issues in our software products including the underlying Cloud Infrastructure & service providers.
• Define, implement and assess system reporting and monitoring needs.
• Participate in team activities (standups, backlog refinements, blameless postmortems, product demonstrations / reviews).
• Share your passion for problem solving and continuous improvement with the team.

• Infrastructure as Code:
  Ability to provision Cloud Infrastructure, services and resources using Infrastructure as Code, development of Terraform Modules, leveraging Ansible to define and set configurations of deployed resources.
• Automation:
  Skills necessary to conduct automation of tasks and infrastructure orchestration leveraging Power Shell, AZ CLI, Ansible, CI/CD and other languages / tools.
• Operating Systems:
  Strong understanding of Linux/Unix command line and administration, Windows Server OS administration.
• Experience with Building, Deploying, Patching & Managing Orchestration platforms (Service Fabric & Kubernetes), VM Scale Sets and other Azure compute workload types.
• Proven experience with and familiarity with containerization and technologies like Docker & Kubernetes & cloud native applications.
• Strong knowledge of distributed computing concepts and microservices.
• Ability to manage work via ticketing system and source control (for example: Jira / Dev Ops / TFS / Git Repos)
• Familiarity with CI/CD pipeline development and associated tools.
• Working knowledge of application…