IT Support

About Eleven Labs

Eleven Labs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• Eleven Agents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• Eleven Creative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining Eleven Labs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development
  :
  Eleven Labs proactively supports professional development through an annual discretionary stipend.
• Social travel
  :
  We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working
  :
  If you're not located near one of our main hubs, we offer a monthly co-working stipend.

We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home.

• Device lifecycle management
  : assist with laptop procurement, setup, returns, and secure wiping
• Office IT support
  : provide on-hand support to our colleagues in our San Francisco office
• AV support
  : ensure meeting rooms and AV equipment are running reliably
• End-user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding
  : run IT onboarding calls for new joiners
• New IT projects
  : contribute to Tech Ops initiatives
• Automation and tooling
  : build automations and Slack bots to streamline repetitive work
• Documentation
  : write and maintain clear internal IT documentation and guides

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Familiarity with bash scripting

At Eleven Labs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That's why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You'll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our San Francisco office.