Senior Services Consultant

As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with Hub Spot. Hub Spot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals.

We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up Hub Spot’s growing enterprise team.

This role is open in the United States hybrid or remote working

• Recommend the right implementation approach and ongoing services for Hub Spot's complex upmarket customers, to lead the customer to long term success with Hub Spot:
• Diagnose customer need based on business objectives and technical requirements

• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
• Work directly with the customer or partner to define resource needs
• Establish clear milestones, project plans, and timelines for execution
• Present plans to the customer's Executive team
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
• Build relationships with accredited Solutions Partners to:
  • Enhance quality of recommendations
  • Contribute to partner development by providing feedback directly and through PDMs
  • Enhance effectiveness of partner accreditations
• Provide advice and recommendations for Hub Spot best practices, business process, deployment planning, and change management to Hub Spot prospects

• Have fluency in English & Spanish
• Have a customer first mindset and a consultative approach to problem solving
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
• Have experience helping customers drive organizational change
• Have experience driving value conversations to executive teams
• Have excellent oral and written communication skills
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
• Have a strategic mindset and can help customers with their long-term planning, recommending additional Hub Spot products and services that will help them grow
• Are very detailed-oriented and have strong project management skills
• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about Hub Spot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks Hub Spot offers to help employees grow better.

At Hub Spot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

$100,000—$150,000 USD

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections…