Technical Support SaaS Representative

About Cellebrite:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.

To learn more, visit us at ,  and find us on social media ition Overview:

Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.

Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management

High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution

Cooperate and communicate closely with internal teams within Cellebrite.

Adhere and assure compliance with established SLA & KPI.Requirements:

A Musto At least 2 years’ hands on experience with Windows Workstation providing SaaS Browser based Application Supporto Excellent problem-solving skills and follow-through in both one-on-one and group situations.o Outstanding Soft Skills, communication on both written and verbalo Proven customer experience with technical orientationo Fast and Agile learning skills as our technology evolves constantly and quicklyo Responsible personality to handle support cases from open to close.o

Ability to be agile and multitask successfully under fast paced conditions.

An advantage:o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot) o Knowledge / Certifications – CompTIA A+, Network+o Proven experience in SaaS environments – focusing on Supporting end user functionalityo Knowledge of mobile phone OS (iOS, Android…)Skills & Qualitieso Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.o Great communication skills (oral and written) o Hold yourself accountable, High level of responsibilityo Ability to work both in a team environment and individually.o

Coordination skills in Project, Monday Board, Salesforce Languages & Other Requirementso Native English Spoken and Writteno Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'Office

Location:

Remote
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