Deskside technician

Location:

High Point, NC 27265 (100% Onsite – No Flexibility) Please look for someone with max 10-20 miles away

The EUC role is critical to maintaining end-user productivity and service continuity, asset readiness, and secure device operations, maintaining response quality, and ensure uninterrupted onsite and remote EUC coverage.

Business Need:
The role currently supports a broad range of operational activities, including, but not limited to, device management, software support, issue resolution, security readiness, asset dispatching, vendor coordination, hardware lifecycle support, and onsite walk-in assistance.

• Device and Asset Management:
  Configure, maintain, and track laptops, desktops, mobile devices, and related assets to ensure end users have reliable equipment available for daily operations.
• Software Support:
  Install, update, and troubleshoot user applications to ensure they remain secure, functional, and available for business use.
• End-User Support:
  Resolve user issues related to devices, applications, connectivity, and access while providing guidance that helps users remain productive.
• Security and Access Readiness:
  Support secure device configurations, antivirus protection, encryption, and identity or access management activities as required.
• AE Enrollment and Asset Dispatch:
  Configure and manually dispatch laptops and peripherals in a timely and effective manner to support onboarding and operational readiness.
• Vendor Coordination and Escalation:
  Coordinate with vendors such as Microsoft, Apple, Dell, Fed Ex and LaSalle Network for product support, issue escalation, and resolution follow-up.
• Collaboration Tools Support:
  Supporting and managing communication and collaboration tools (like email, video conferencing, chat, etc.) to ensure smooth user experiences.
• Hardware Lifecycle Management:
  Overseeing the lifecycle of end-user hardware, including purchasing, deployment, maintenance, and decommissioning.
• Remote Work Support:
  Supporting remote work setups, ensuring that users have secure and reliable access to organizational systems and resources from outside the office.
• Onsite Support:
  Provide walk-in support for end users experiencing system, peripheral, or network-related issues at the bswift location.
• Team Coordination:
  Remain available for on-call support and coordinate with other team members as needed to maintain coverage and resolve issues efficiently.
• Testing and Change Readiness:
  Test Windows and Apple updates, security-related
• modifications, and change implementations in a test environment before production rollout.
• Continuous Improvement:
  Staying updated with new technology trends and looking for opportunities to improve end-user experience and workflows with technology.