Training Specialist

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

If you love to travel, this is the career for you! You’ll play a crucial role in educating and empowering customers to use Script Pro’s advanced pharmacy automation systems effectively. Joining the Training Department at Script Pro means being part of a dynamic group that plays a crucial role in the success of pharmacies worldwide. It’s a place where your teaching skills and customer focus make a real difference, and where you can grow both personally and professionally.

The Training Specialist leads both in-person and virtual training sessions to support pharmacy staff implementing Script Pro systems. This individual provides go-live support, assesses pharmacy workflows to enhance system efficiency, and serves as a key liaison between Script Pro and its customers. Success in this role requires strong communication, presentation, and customer service skills, along with the ability to quickly learn new technologies and adapt in a fast-paced environment.

This role requires extensive, multi-day travel to both domestic and international pharmacy locations.

Manager, Field Training

Full-time position requiring frequent travel. Schedule may vary, including weekends. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

• Travel to domestic and international pharmacy locations to train staff to use Script Pro systems
• Provide go-live support to the pharmacy staff through the first few days of a system implementation
• Observe pharmacy workflow and provide suggestions to maximize system use and productivity
• Effectively communicate information while acting as a liaison between Script Pro and the customer
• Facilitate virtual training sessions on a variety of Script Pro products
• Build valuable working relationships across all Script Pro departments
• Become a system expert for Script Pro products and an efficiency expert for how a pharmacy operates
• Represent Script Pro and the Field Training team in a professional manner
• Perform other duties as assigned

• Bachelor’s degree in communication, business, or related field preferred
• Ability to travel up to 85%, including multi-hour flights, long-distance driving, and weekends
• Basic computer skills, including Microsoft Office Suite
• Fundamental understanding of the principles of presentation and how to engage learners
• Experience with virtual training platforms such as Microsoft Teams and Skype
• Talent for rapidly learning new skills and ability to adapt quickly in a fast-paced, constantly changing environment
• Ability to quickly establish rapport with learners while continuously representing the company in a professional manner. Maturity and integrity are a must.
• Excellent attention to detail as well as superior time management, organizational, and customer service skills
• Self-starter with a strong sense of urgency, ability to multi-task, prioritize work effectively, and work independently and as part of a team
• Ability to learn and solve practical problems, interpret a variety of instructions, and maintain focused attention during extended periods of travel time

• Fluency in a language other than English (Spanish and French speakers highly preferred)
• Experience in the educational and/or pharmacy field