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Remote Tier II Service Desk Specialist
Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-08-03
Reston, Fairfax County, Virginia, 22090, USA
Listing for:
DecisionPoint Corporation
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
DecisionPoint Corporation is seeking a Service Desk Specialist - Level II (Tier
1) to support daily IT operations for a large federal and DoD-aligned mission environment. This fully remote role resolves advanced Tier 1 incidents, performs detailed triage, and ensures high-quality documentation with clear escalation to Tier 2 when needed.
The position requires 2-4 years of IT help desk experience, knowledge of SSO/MFA, ITSM practices, and strong ticketing skills; a Secret clearance is required.
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