Enterprise Systems Specialist

Description



Job Description

POSITION:
Enterprise Systems Specialist

REPORTS TO:

Director of Technology Strategy & Innovation

POSITION TYPE: 12-month

START DATE:

August 2026

COMPENSATION: $26.40 - $31.38/hour, Home Office Grade 4

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some Quick Stats About Us

• 21,000 Students
• 2,400 Team Members
• 16 Secondary Campuses
• 11 Elementary Campuses
• 92% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 90% Students Who Are Accepted to a 4-Year University
• 88% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population.

THE OPPORTUNITY
YES Prep needs a dynamic Enterprise Systems Specialist who proactively builds and maintains documentation as technology evolves, supports integration work, and helps keep enterprise applications well-supported and running smoothly. As a YES Prep employee, you will achieve strong results, create pathways to opportunity for our students, and build transformative relationships.

To put it simply, you will help ensure enterprise systems are well-documented, well-supported, and easier for staff to use.

THE ROLE
When you join the YES Prep team, some of the work and responsibilities will include:

• Proactively building and maintaining accurate, up-to-date documentation for enterprise Ed tech tools and platforms as technology evolves, including configurations, processes, and system dependencies;
• Creating and maintaining end-user resources: reference guides, how-to materials, SOPs, and knowledge base articles that are clear, accessible, and campus-ready;
• Managing change control for the technical environment, ensuring all changes are documented, tested, approved, and communicated according to established procedures;
• Maintaining and updating the change log and supporting the Director of Technology Strategy & Innovation in tracking portfolio decisions and technology updates;
• Designing and delivering in-person training for enterprise applications, including presenting to large groups of campus staff, administrators, and Home Office teams;
• Creating role-based training materials in multiple formats, including video and written guides, to meet staff where they are, from first-time users to power users;
• Coordinating and drafting technology strategy communication on behalf of the team, translating technical decisions into plain language for a broad audience;
• Establishing feedback loops after training and communications to measure understanding and identify gaps;
• Escalating enterprise application questions from campus and Home Office staff to the correct team member;
• Troubleshooting enterprise application issues in partnership with the Enterprise Systems Engineer by investigating problems, documenting findings, and supporting resolution;
• Supporting integration work by coordinating testing, tracking issues, and communicating status updates to stakeholders during system changes or implementations;
• Monitoring application performance and flagging emerging issues proactively before they impact users.
• Additional duties as assigned.

THE PERSON
We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through our most successful employees: passion for the mission, drive for results, care for students, and resilience. Other traits needed and desired for this role are:

THE MUST HAVES

• Associate degree
• 2 years of experience creating and maintaining technical documentation, SOPs, knowledge base articles, and end-user resources for enterprise applications
• Experience designing and delivering training for diverse audiences, including…