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Senior Support Analyst - AI & Automation Lead (Remote
Remote / Online - Candidates ideally in
Tuscaloosa, Tuscaloosa County, Alabama, 35485, USA
Listed on 2026-08-04
Tuscaloosa, Tuscaloosa County, Alabama, 35485, USA
Listing for:
Harris Computer
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
Technical Support, AI Business & Operations
Job Description & How to Apply Below
Prism Support Services seeks a Senior Support Analyst to serve as the senior technical liaison to 196+ higher-education clients and to build the team's AI and automation infrastructure. Reporting to the VP, Support Services for HHES, you will own frontline and escalated application support and drive three strategic work streams from the AI & Automation Strategy.
Fully remote role with equipment provided. The position emphasizes ticket deflection, knowledge-base expansion, and AI agent deployment,
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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