Senior Support & AI Automation Lead (Remote
Remote / Online - Candidates ideally in
Greenville, Pitt County, North Carolina, 27834, USA
Listed on 2026-08-04
Greenville, Pitt County, North Carolina, 27834, USA
Listing for:
Harris Computer
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Prism Support Services is seeking a Senior Support Analyst to lead advanced application support and own strategic AI and automation work streams. You will build a Confluence knowledge base, capture institutional knowledge into an AI agent, and develop AI phone/web support and Jira automation.
The role emphasizes ticket deflection, knowledge coverage, and AI deployment with cross-functional collaboration with Development, Product, and CS leadership. Fully remote with equipment provided.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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