Sr. ServiceNow Solution Architect

Sr. Service Now Solution Architect

Location:

Remote

Employment Type:

Full-Time

Job :

As a Senior Service Now Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise-scale Service Now solutions that drive business transformation and operational excellence. You will be a valued member of the Service Now Consulting Practice and work closely with executive stakeholders, client leadership, architects, and delivery teams to define technology strategy, guide solution architecture, and ensure successful implementation outcomes.

• Lead the architecture, design, and delivery of complex Service Now solutions across multiple product lines and enterprise environments.
• Serve as the primary technical advisor to clients, translating complex business challenges into scalable and sustainable Service Now solutions.
• Define platform architecture, integration strategies, governance models, and development standards to ensure long-term scalability and supportability.
• Partner with executive stakeholders, process owners, and delivery teams to align technology investments with business objectives.
• Evaluate solution alternatives, communicate configuration versus customization trade-offs, and provide recommendations that minimize technical debt.
• Lead architectural reviews, technical decision-making, and solution governance across programs and strategic initiatives.
• Mentor and coach architects, developers, and technical consultants to promote technical excellence and delivery quality.
• Act as the final escalation point for technical decisions within assigned programs and engagements.
• Support business development activities by contributing to solutioning, opportunity scoping, and client presentations.
• Drive continuous improvement of architecture standards, implementation methodologies, and Service Now best practices.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always communicate expectations clearly.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of consulting experience with a strong background in enterprise technology transformation.
• 4+ years of Service Now platform architecture and multi-platform configuration experience.
• Experience participating in and leading multiple large-scale Service Now implementations across various product lines.
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist (CIS) - ITSM.
• Additional Service Now CIS certifications across multiple product lines.
• Strong expertise in Service Now architecture, governance, integrations, platform strategy, and enterprise solution design.
• Experience with Service Now scripting, APIs, web services, and modern integration methodologies.
• Ability to communicate effectively with both technical teams and executive stakeholders.

• Experience architecting solutions across multiple Service Now product lines, including ITOM, Sec Ops, ITAM, Strategic Portfolio Management, Customer Service Management, HR Service Delivery, or related areas.
• Knowledge of ITIL, TOGAF, and enterprise architecture frameworks.
• Experience leading global Service Now transformation initiatives and complex integration programs.
• Strong background in Agile delivery methodologies and cloud-based platform implementations.
• Proven success mentoring architects, developers, and technical consultants.
• Experience supporting organizational change management and governance initiatives.
• Expertise in executive stakeholder engagement, solution workshops, and strategic technology consulting.

Applicants…