Business Intelligence Manager II

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.

We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As a Business Intelligence Manager II, you will lead a small to medium-sized team focused on delivering data-driven insights and reporting solutions. Your team will be responsible for building data literacy and advocating for data needs upstream and early in the process. There will be a focus on enabling Self Service via semantic layers, using a product happy path approach to ensure data driven decision making and actionable insights.

You and your team will act as strategic partners to the business, while taking ownership of enterprise dashboards/reports to drive and champion success.

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Lead the development and maintenance of BI dashboards, reports, and data models to support business operations and strategy.
• Collaborate with PMO, Product, Stakeholders, and Engineering to align data initiatives in the department with business goals.
• Drive the adoption of AI and advanced analytics to enhance business intelligence capabilities, improve efficiency, and generate actionable insights at scale.
• Maintain a prioritized backlog of tasks and ensure clarity and cleanliness of data pipelines and reporting artifacts.
• Partner with infrastructure and data engineering teams to ensure optimal performance of BI tools and platforms.
• Demonstrate deep understanding of data sources, business processes, and reporting requirements; propose effective solutions.
• Analyze risks and impacts of BI changes on business operations and recommend improvements.
• Apply and advocate for team standards in data documentation, visualization, and testing.
• Communicate effectively across technical and non-technical audiences, recognizing upstream and downstream data impacts.
• Continuously improve BI processes and mentor team members to enhance data literacy and analytical capabilities.
• Monitor BI system health and proactively address issues to ensure high availability and reliability.
• Promote a culture of data-driven decision-making and continuous learning within the team.

The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centered experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a…