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Remote Jira Service Desk & SLA Lead
Remote / Online - Candidates ideally in
Stafford, Stafford County, Virginia, 22554, USA
Listed on 2026-08-04
Stafford, Stafford County, Virginia, 22554, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Oxley Enterprises, Inc. in Virginia is seeking a Service Desk/Ticket Manager to own the operational process for Jira-based intake and SLA compliance reporting.
You will govern end-to-end workflows, produce weekly trend reports, and coordinate stakeholder training for service requests across multiple applications supporting federal programs. Candidates should have 5+ years in IT service management, a Bachelor's degree, and ITIL Foundation (preferred).
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