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Remote Tier 1 Service Desk Analyst
Remote / Online - Candidates ideally in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-04
Plano, Collin County, Texas, 75086, USA
Listing for:
Tech Mahindra
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Tech Mahindra in Plano, TX is seeking a Service Desk Analyst to provide Tier 1 IT support remotely. The role requires 12-18 months of service desk experience and familiarity with Service Now and ITIL practices.
You will handle incidents and service requests via phone, web, and chat, ensure SLA adherence, document interactions, and maintain customer confidentiality in a 24/7 environment. Pay is $16.00 per hour USD with benefits.
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