Field Restaurant Technology Support Specialist

Field Restaurant Technology Support Specialist Pay: $17.00 - $20.00 per hour, based on experience Position Summary We are seeking a hands-on, self-motivated Field Restaurant Technology Support Specialist to support multiple McDonald's restaurants throughout Southeast Michigan. This is NOT a traditional IT help desk position. This role requires working inside the restaurants, inspecting equipment, troubleshooting technology issues, coordinating with McDonald's approved technology vendors and help desks, and helping keep our restaurant technology operating at peak performance.

The ideal candidate enjoys solving problems, working with people, and taking ownership of technology in a fast-paced restaurant environment. Most of your workday will be spent traveling between restaurant locations rather than sitting behind a desk. Candidates with strong technical aptitude but limited professional experience are encouraged to apply. We are willing to train the right individual who demonstrates initiative, strong problem-solving skills, and a commitment to learning.

Primary Responsibilities + Visit assigned restaurants on a regular schedule to inspect restaurant technology and identify issues before they become major problems. + Perform routine technology walks to proactively identify equipment failures, damaged cables, worn peripherals, printer supply shortages, loose connections, and other conditions that may impact restaurant operations. + Troubleshoot hardware, software, and connectivity issues affecting restaurant operations. + Work directly with McDonald's approved technology support centers and vendors to diagnose and resolve equipment issues.

+ Install, replace, configure, and test approved hardware components when appropriate. + Coordinate equipment repairs with outside service providers. + Verify that repaired equipment is functioning properly before leaving the restaurant. + Maintain inventory of replacement equipment, cables, peripherals, batteries, and technology supplies. + Document service calls, repairs, and follow-up actions. + Train restaurant managers and employees on proper use of restaurant technology when needed.

+ Assist with restaurant technology upgrades, installations, and new equipment rollouts. + Perform preventive maintenance to maximize equipment uptime. + Identify recurring technology issues and recommend long-term solutions. + Respond to urgent technology issues that impact restaurant operations. + Maintain a professional working relationship with restaurant management while providing outstanding customer service. Technology You May Support Examples include: + Point-of-Sale (POS) systems + Self-Order Kiosks + Digital Menu Boards + Drive-Thru Headsets + Kitchen Video Systems (KVS) + Back Office Computers + Routers, Switches, Firewalls, and Network Equipment + Receipt Printers + Label Printers + Office Printers + Cash Drawers + Credit Card Terminals + Tablets and Handheld Devices + Internet Connectivity + Wi-Fi Equipment + Basic Security Camera Troubleshooting + Restaurant Audio Systems + Digital Drive-Thru Equipment + Mobile Order & Pay devices + Restaurant peripherals and associated hardware What This Job Is NOT This position is not a traditional IT support or help desk role.

This is not: + A remote or work-from-home position. + A desk job where you spend the day behind a computer. + A software development or programming position. + A job where you simply open support tickets and wait for someone else to fix the problem. + A role that supports employees over the phone from a central office. Instead, this is a hands-on field support position where you will spend the majority of your day inside our restaurants.

You will: + Visit multiple restaurant locations each day. + Inspect technology and equipment to identify potential issues before they become failures. + Troubleshoot problems on-site. + Work alongside restaurant managers and crew members to resolve technology issues. + Coordinate with McDonald's approved technology support providers and vendors while remaining on-site to test solutions and ensure equipment is fully operational.

+ Take ownership of keeping…