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Remote Service Desk Support Analyst (Windows/macOS
Remote / Online - Candidates ideally in
Woodbury, Washington County, Minnesota, USA
Listed on 2026-08-04
Woodbury, Washington County, Minnesota, USA
Listing for:
VLS Systems Inc
Full Time, Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
VLS Systems Inc. is seeking a Service Desk Support Analyst for full-time remote work with rare on-site meetings planned in advance. Responsibilities include handling 1st-level IT support for Windows, macOS, VPN, M365, printers, and incident triage, with coverage Mon–Fri 6:30am–5:00pm.
The role requires strong ticketing, documentation, and security practices. Typical RSOs guide daily response and escalation, with a target of resolving issues efficiently for ~5,000 users.
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