Mgr, ServiceNow & Digital Workplace Transformation - IT Rev Cycle - Full Time - Remote

Come work at the best place to give and receive care!

Job Description:

Solution Health is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at Solution Health as we continue to advance our technology platforms.

The Manager of Service Now & Digital Workplace Transformation provides operational, people, and service leadership for the enterprise digital workplace platform portfolio, with primary accountability for the Service Now platform, ITIL practice adoption, and core IT service management and operating processes. This role is responsible for translating strategic direction into consistent, high-quality service delivery by ensuring that Service Now capabilities, ITIL-aligned processes, and operational workflows are effectively designed, implemented, governed, and continuously improved.

The Manager leads a team responsible for platform development, process execution, and service optimization, with a focus on enabling reliable, scalable, and user-centered service delivery across the enterprise. This role is foundational to ensuring operational stability, transparency, and accountability—particularly important in a dynamic, evolving organizational environment.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

• Provide direct leadership and accountability for assigned teams, services, or functional areas, including setting priorities and managing daily execution
• Supervise, assign work, evaluate performance, provide feedback, and support professional development of staff
• Manage operational issues, incidents, and service disruptions within scope, escalating as necessary to protect patient care, compliance, or business operations
• Ensure assigned services comply with organizational policies, regulatory requirements, and governance standards
• Participate in planning, execution, and oversight of initiatives, improvements, and changes affecting assigned services
• Communicate clearly and effectively regarding expectations, risks, priorities, and performance to leaders, peers, teams, and stakeholders
• Respond to urgent operational needs, including participation in leadership on-call or escalation rotations, to ensure service continuity
• And more

• Education:
  
  Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education)
• Required Licensure/Certification: ITIL Foundation Certification within 6 months of hire and Service Now Certification within 6 months of hire
• Required Experience:
  
  Minimum of 7 years of IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains
• Required Proven experience with Service Now platform administration, development, or product ownership
  
  Required Experience leading operational teams and driving process maturity in a complex environment

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

M-F 8-5 EST

Solution Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Solution Health is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of Solution Health, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region.

We start with committing to do the right thing, for each patient, always.