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Remote SaaS Customer Support Manager — Lead & Optimize
Remote / Online - Candidates ideally in
Sumter, Sumter County, South Carolina, 29153, USA
Listed on 2026-08-04
Sumter, Sumter County, South Carolina, 29153, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Virtual Business 360 is seeking a remote Head of Customer Support to own the customer voice, triage Intercom tickets, and guide onboarding for SaaS clients. You’ll leverage Intercom, Git Lab, and analytics to drive fast, high-quality support across a global SMB audience.
You’ll lead a small team, design scalable processes, and collaborate with Product to turn feedback into roadmap wins. This is a fully remote role with a results-driven culture.
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