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Remote SaaS Customer Support Manager — Lead & Optimize

Remote / Online - Candidates ideally in
Sumter, Sumter County, South Carolina, 29153, USA
Listing for: Socket.dev
Remote/Work from Home position
Listed on 2026-08-04
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 28929 - 33062 USD Yearly USD 28929.00 33062.00 YEAR
Job Description & How to Apply Below

Virtual Business 360 is seeking a remote Head of Customer Support to own the customer voice, triage Intercom tickets, and guide onboarding for SaaS clients. You’ll leverage Intercom, Git Lab, and analytics to drive fast, high-quality support across a global SMB audience.

You’ll lead a small team, design scalable processes, and collaborate with Product to turn feedback into roadmap wins. This is a fully remote role with a results-driven culture.

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