Hybrid Forecasting & Workforce Analytics Analyst
Remote / Online - Candidates ideally in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-08-04
Grand Rapids, Kent County, Michigan, 49528, USA
Listing for:
Teleperformance
Full Time, Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
Data Analyst, Business Systems & Technology Analysis, Business Intelligence -
Business
Data Analyst, Business Systems & Technology Analysis, Business Intelligence
Job Description & How to Apply Below
Teleperformance in Michigan is seeking a Workforce Management Forecasting & Reporting Analyst to drive accurate forecasts and insightful reporting for the Contact Center. The role collaborates across internal teams to refine models and improve service delivery.
The ideal candidate will have 2+ years in forecasting/reporting, with knowledge of SQL, Power BI, MS Excel, and NICE IEX. Hybrid work with significant in-office time at Warren, MI, and remote work flexibility are offered.
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