Remote IT Support Specialist — 24/7 Customer Care
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-05
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
DMI, LLC is seeking a Customer Support Representative Specialist to join us. You will be the first point of contact for user issues, delivering 24/7/365 IT support and using ITIL-based processes to log, classify, and resolve incidents.
The role requires strong customer service, effective communication, issue triage, and the ability to identify recurring problems and recommend improvements to reduce incident volumes. Must be a U.S.
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