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Software Support Associate - Remote, West Coast Hours
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-05
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Feuji Inc
Remote/Work from Home
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Cocoon is seeking a customer-focused Product Support specialist to assist users via email and scheduled calls, troubleshooting inbound requests, and delivering timely, high-quality help. This remote role follows a tiered support model and uses Front, Calendly, and Zoom to coordinate responses.
The ideal candidate is early-career with 0–2 years of software support experience, possesses strong written communication, empathy, and the ability to manage a steady ticket queue and calls across
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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