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Remote Help Desk Manager – ITIL Leader & Tech Strategist
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-05
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Y-Tech
Remote/Work from Home
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
Y-Tech is seeking a strategic helpdesk leader to orchestrate support for the Electronic Contract Writing Module and DoD contracting systems, blending leadership with deep technical knowledge to sustain high service levels and drive continuous improvement.
You will leverage ITIL v4, manage incidents, and coordinate with contracting officers and program leadership, using Service Now and JIRA Service Management to optimize workflow and knowledge management while mentoring teams and ensuring
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