QA Analyst

QA Analyst

Remote

• Gain a full understanding of the capabilities of the CT Paid Leave platform
• Design and maintain a robust library of test cases for all platform functionality
• Test across a variety of platforms, browsers and devices to align with stakeholder expectations, technical requirements and user stories
• Regularly execute a variety of functional and non-functional tests, including smoke, regression, performance/load, accessibility and API/integration testing
• Utilize assistive technology, such as NVDA, Axe or JAWS, to perform accessibility testing.
• Leverage automated testing tools to enhance test coverage and efficiency
• Identify, document and track bugs found using Jira. This will require root cause analysis and suggesting solutions, as well as validating fixes
• Assist in defining acceptance criteria for work items within the team
• Collaborate with product owners, developers and business stakeholders to understand requirements being tested and proactively provide suggestions that would improve the system and user experience
• Support users and/or stakeholders participating in User Acceptance Testing
• Provide live or recorded demonstrations as needed for various users, stakeholders or partners
• Assist in training new team members
• Participate in Agile ceremonies, providing feedback from a QA perspective and advocating for both system quality and user experience throughout the development lifecycle
• Regularly identify opportunities to improve testing efficiency through test automation by collaborating with the Quality Assurance IT Manager, Software Quality Assurance Automation Engineer and Dev Ops Engineer
• Proactively support all efforts to make the user experience consistent, accessible and intuitive
• Utilize interpersonal communication skills, with a demonstrated ability to collaborate, build trust and offer constructive feedback in a collegial work environment
• Engage in a remote work environment, including regular participation in on-camera video calls during team meetings or partner interactions

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
• 6+ years’ experience with in information technology (IT) operations, programming or systems/software development
• 3+ years’ experience with QA testing

• Experience with testing, including smoke testing, accessibility testing, regression testing and performance testing
• Experience in developing product knowledge and translating business and technical requirements into testing needs
• Experience with the technical capabilities of cloud-based platforms, such as Salesforce and Mulesoft
• Experience with automated testing tools