Associate Director, Business Systems & Integrations, rhode

Associate Director of Business Systems & Integrations

e.l.f. Beauty, Inc. stands with every eye, lip, face, paw and fin. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People - clean beauty powered by plants, Naturium - high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode skin - developed by Hailey Rhode Bieber, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it's a daily routine that nourishes your skin barrier over time

In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 29 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment.

We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

The Associate Director of Business Systems & Integrations is responsible for the strategy, performance, and optimization of the technology ecosystem that powers the company's direct-to-consumer operations. This leader owns the health and scalability of the business systems infrastructure connecting Shopify, Celigo, Net Suite, third-party logistics providers (3PLs), and other critical operational platforms.

This role serves as the primary business owner and product manager for cross-functional systems integrations, ensuring seamless order, inventory, fulfillment, and financial workflows across the organization. The ideal candidate combines deep technical systems knowledge with strong operational expertise, exceptional cross-functional leadership, and the ability to solve complex business process challenges in a fast-paced ecommerce environment.

• Serve as the primary product owner for systems architecture, partnering with Ecommerce, Customer Experience, Engineering, Operations, Finance, and external vendors to maintain system health and drive enhancements.
• Own the end-to-end order management ecosystem, including Shopify, Celigo, Net Suite, 3PLs, and related operational platforms, ensuring reliable and scalable integrations.
• Develop the long-term roadmap, identifying opportunities and new vendors to improve the customer's order experience and operational performance.
• Develop and maintain a living document of all system integrations and policies, documenting data flows and dependencies with clear escalation paths.
• Create exception-handling workflows for stuck, failed, or delayed orders. Create automated alerts, reporting and ownership with cross-functional teams
• Ability to connect ecommerce business goals (conversion, retention, growth) to architectural and technical decisions.

• Lead cross-functional management of order and inventory flows, ensuring seamless processing throughout the order cycle (checkout, fulfillment, delivery, returns/exchanges).
• Own the day-to-day monitoring of order statuses, troubleshoot complex integration and fulfillment issues, and coordinate timely resolution across internal teams and external partners; establish reporting and escalation processes to identify and mitigate risks.
• Architect order sync concurrencies/timelines and inventory synchronization for peak demand periods

• Lead systems planning and operational readiness for new market and fulfillment location expansion, including transit testing, order routing, warehouse onboarding, and Net Suite configuration.
• Partner with Finance and Operations to implement pricing, tax configurations, inventory strategies, and market-specific operational requirements.
• Ensure new fulfillment locations and business processes are integrated seamlessly into the existing technology ecosystem.
• Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team

What You'll Bring

• Bachelor's degree in management information systems, computer science, business administration or other related field.
• 6-8+ years of experience in ecommerce operations, business systems, enterprise applications, or systems integration.
• 3-5+ years leading cross-functional teams or enterprise business systems initiatives.
• Deep expertise with Shopify, ERPs (Netsuite preferred), middleware platforms (Celigo Integrator.io preferred), and third-party…