Associate Service Designer, Disaster Client Care Applications

Join Us—Where Your Career is a Force for Good!

Why Choose Us? Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our clients and workforce and to ensure our digital products support successful mission delivery. As a Service Designer, you will apply design thinking approaches and collaborate with cross-functional teams to facilitate discovery of problems and opportunities in both digital experiences and business processes as well as co-create solutions to improve the experience, adoption, and mission success of our digital product portfolio.

Our products support our humanitarian mission in many ways, including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assigning volunteers to critical mission roles.

Typical activities include using design thinking methods (e.g., ideation, journey mapping, service blueprinting, prototyping, testing, and feedback) as well as business analysis methods (e.g., business capability and process mapping) throughout the product design and delivery lifecycle and with a wide range of audiences, from senior leadership to front-line implementers. You'll work closely with product engineering colleagues on user story development and solution design.

You'll bring a holistic view by researching externally for design inspiration and best practices while incorporating internal constraints such as business and technology policy, compliance, and standards to reduce risk.

This designer will support our disaster client care digital products. The Shelter Client Information App is a new mobile application used for managing client registration and other disaster services provided to clients in shelters. RC Care is the client case management and financial assistance system for the American Red Cross's disaster relief services, supporting our volunteer workforce in providing timely, relevant, and scalable services to our clients in need 24/7.

About Our Disaster Client Care Products RC Care is the client case management and financial assistance system for the American Red Cross's disaster relief services, supporting our volunteer workforce in providing timely, relevant, and scalable services to our clients in need 24/7. The product is built on the Salesforce platform, including Service and Experience Cloud, with numerous integrations, including payment services.

The Shelter Client Information App (SCIA) is a new and growing application used for managing client registration and disaster services provided to clients in shelters. SCIA is a custom web app built in Blazor Web Assembly. The services, business units, and communities served by our disaster client care products will grow and adapt over time, and the products need to be constantly at the forefront anticipating evolving client, user, and business needs.

SCIA and RC Care are supported by dedicated Agile product teams, which operate like an internal start-up, working collaboratively with technical and program subject matter experts to grow and continuously improve the products.

Work Location &

Schedule:

The selected candidate will work 100% remotely from home anywhere in the USA with a preference to work…