PennDOT- Emerging SS2 (636758) Harrisburg, Pennsylvania

Workstation Specialist

PennDOT requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District
1. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required.

Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

Although the primary focus of this position is to support field site offices, the Workstation Specialist will also be required to support all other areas of PennDOT including all units throughout the District Office, County Offices and Stockpiles, Traffic Management Center, Driver License Centers, Welcome Centers, and Department of Community and Economic Development (DCED) and PA Emergency Management Association (PEMA) remote sites, should the need arise.

Specific duties for the position include:

• Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
• Installs and configures PC hardware and peripherals to meet user requirements.
• Installs and troubleshoots Cisco VPN routers.
• Connects/disconnects PCs and printers to the network or local device.
• Assigns workstation names for PCs being added to the network using Active Directory.
• Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
• Installs and configures CISCO Any Connect VPN software.
• Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.
• Installs and tests images.
• Plan, schedule, and track hardware deployments.
• Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
• Train end users on use of newly deployed equipment and/or software.
• Provides direct support for workstation requests and issues.
• Responds to workstation related trouble calls both on-site and remotely.
• Provide PC related support to end users via in person, telephone and e-mail.
• Process requests for enterprise user accounts.
• Troubleshoots individual PC problems resulting from SCCM pushes.
• Run SCCM reports and monitor workstations for compliance.
• Creates and updates Remedy tickets.
• Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.
• Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.
• Configures and issues new iPhones and iPads.
• Troubleshoots issues and provides training to users.
• Monitors and updates devices in Air Watch Console.
• Unpacks/packs computer equipment.
• Receives, checks in, and inventories equipment and reports all inventory transfers.
• Records inventory information and updates Remedy Asset Management System.
• Runs reports from Remedy Asset Management System.
• Coordinate equipment deliveries and pickups with PennDOT staff.
• Support for telecommunication equipment and services, to include wiring,…