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Director, Americas Technical Support - Remote
Remote / Online - Candidates ideally in
Kansas City, Wyandotte County, Kansas, 66115, USA
Listed on 2026-08-06
Kansas City, Wyandotte County, Kansas, 66115, USA
Listing for:
Neat
Remote/Work from Home
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Neat is seeking a Director of Technical Support Services - Americas to own the post-sale technical experience for a global hardware company. You will build a world-class support organization, coach a growing team, and drive end-to-end customer journeys in collaboration with product and engineering.
This remote US role focuses on establishing premium support offerings and scalable processes. You will lead a team of engineers, own KPIs, and influence product quality through customer feedback.
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