Technical Writer: Software ​/ API projects (SOPs, FAQs, How-Tos, Systems Architectural Diagrams, etc)

Technical Documentation Specialist

Location:

This role can be done remotely from the US or Canada.

The Technical Documentation Specialist partners closely with product, engineering, and operational teams to create clear, accurate, and user-focused technical documentation. Reporting to the Director of Technical Product Management, this role transforms complex technical concepts into accessible documentation that supports internal teams, partners, and stakeholders across the organization.

This role is ideal for a detail-oriented communicator who enjoys learning new technologies, collaborating across disciplines, and building documentation that scales with evolving platforms and roadmaps.

• Develop and maintain technical design documents, system architecture overviews, operating procedures, how-to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap.
• Translate complex technical concepts-including application architecture, database design, data management, systems integrations, and SaaS infrastructure-into clear, structured, and consumable documentation.
• Create and maintain visual artifacts such as process flows, diagrams, charts, and system models to improve clarity and usability.

• Perform other technical documentation and content development related tasks or functions as assigned.

• Select and execute effective information-gathering techniques (interviews, workshops, document reviews, hands-on system exploration) to elicit and capture accurate technical documentation and related business/operational processes.
• Partner closely with architects, developers, QA, cybersecurity, technical product managers, business analysts, and operations teams to ensure technical accuracy and alignment.
• Collaborate with delivery planning and project teams to align documentation priorities with strategic initiatives and release plans.
• Maintain timely communication with leadership, peers and business partners, and promote a high-performing remote-work-friendly environment by being active, engaged, available and responsive during core business hours.

• Maintain a structured, centralized technical documentation library with version control, approvals, sign-offs, and archival standards.
• Ensure consistency of terminology, structure, and style across all technical documentation and teams.
• Provide regular status updates, proactively manage dependencies, and escalate risks or blockers as needed.

• Stay current with technical products, platforms, and environments supported by the organization.
• Share best practices, lessons learned, and documentation standards across teams.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, and knowledge management.