IT Technician

Overview

IT Technician

Location – Lenexa, KS

The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fullfillment Operation Center and Server Room/Data Center.

• Provide technical support for end user and Server Room/Data Center issues of level one complexity.
• Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.
• Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues.
• Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.
• Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.
• Perform preventative maintenance on a variety of IT equipment.
• Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.
• Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions.
• Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.
• Perform Bare-Metal desktop/laptop builds and software installations as directed.
• Interact with business customers and react accordingly to changing environments and business needs.
• Be able to work independently to staff shifts when needed
• Have the ability to lift