Freelance CX Strategist (NYC or Remote within US

VDV Search is working with a global indie design studio is looking for an experienced strategist who is equally comfortable thinking about brands and the digital experiences that bring them to life.

This is not a traditional brand strategy role, nor is it a pure UX position. We're looking for someone who sits comfortably at the intersection of brand, customer experience, digital product and interaction design
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You'll help shape websites, digital platforms and connected experiences that are strategically sound, creatively inspiring and commercially effective.

• A strong background in brand and digital strategy.
• Experience developing customer journeys, digital ecosystems and experience frameworks.
• The ability to translate brand positioning into intuitive digital experiences.
• Confidence creating strategic narratives, workshops and client presentations.
• A collaborative approach to working alongside designers, UX specialists, technologists and client teams.
• A genuine curiosity about how people interact with brands across digital touchpoints.

• Brand fluent.
• Digital native.
• Customer-obsessed.
• Comfortable moving between high-level strategic thinking and practical digital execution.
• Experienced across websites, digital products, service design or connected customer experiences.
• Able to simplify complexity and communicate ideas with clarity.

Ideally you've worked within leading design, innovation, digital or branding consultancies and have delivered strategic work for ambitious global brands.

This is an exciting opportunity to help shape meaningful digital experiences within one of the industry's most respected independent design consultancies.