Hospitality IT Manager: Guest Tech & Security Leader

Company Description

Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure.

Ourtalented team is world-class with a strong commitment to service standards andapassion for creating unique and authentic experiences.

Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement.

The targeted compensation range for this full time year round, exempt position is $60,000.00-$70,000.00. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Be the driving force behind our digital landscape at Madeline Hotel & Residences, ensuring both seamless operations for guests and internal needs, and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

• Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.

• Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.

• Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.

• Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction

• Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).

• Maintain all hardware and software inventory

• Meet all compliance requirements (PCI, GDPR, CCP, etc.)

• Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office

• Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary

• Maintain system backups and perform cybersecurity audits

• Maintain a positive working relationship with team members, service providers, and local community

• Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services

• Support Audio Visual on an as needed basis

Qualifications

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Strong level of proficiency in Microsoft Office software.
• Ability to assemble, analyze, and understand integrated spreadsheets and complex technical information.
• Effective management, leadership, organizational, and communications skills.
• Ability to work a flexible schedule to include weekends and holidays according to operational needs.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and…