AI Consultant - Pharmacovigilance​/Safety Systems Implementation

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is looking for an AI-fluent Implementation Consultant to join our Professional Services team, focusing specifically on our Vault Safety solution. As Veeva integrates advanced AI capabilities and autonomous agents into Vault Safety to transform case processing and drug safety workflows, we need innovative thinkers who can help life sciences organizations adopt AI safely, effectively, and compliantly.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

• Advise drug safety and pharmacovigilance clients on AI strategy, guiding them on how to establish governance and continuous oversight for AI agents within Vault Safety workflows
• Partner with clients to establish validation and testing frameworks for AI agents and features, ensuring compliance with strict computer system validation (CSV) and GxP standards
• Design and build tailored metrics, reporting, and oversight dashboards to continuously monitor AI agent accuracy, throughput, and performance in safety case management
• Rapidly learn and master Vault Safety product capabilities and core pharmacovigilance regulatory constraints to effectively bridge complex AI concepts with domain-specific compliance needs
• Execute workshops and lead customer discussions focused on safety process optimization, AI adoption, requirements gathering, and system configuration
• Lead gap analyses, solution design, and customer training, acting as the primary consultant for AI-driven Vault Safety implementations
• Ensure overall customer success and value realization throughout the entire implementation lifecycle
• Be a leader. Look for opportunities for our team and clients to innovate, keep up with the latest software, machine learning, manufacturing industries trends, and distill them into actionable tasks and solutions

• 3+ years of experience in strategic or implementation consulting, helping clients adopt and operationalize AI solutions (experience as a freelance AI strategist or leading cross-industry AI transformations is highly valued)
• Regulated Industry
  
  Experience:
  
  Proven experience consulting or working within a strictly regulated environment (e.g., Life Sciences, Healthcare, Finance, Insurance, Aerospace) where compliance, auditability, and governance are critical
• AI Governance & Monitoring: Hands-on experience designing governance models, agent oversight protocols, and performance metrics/dashboards to track AI reliability and ROI
• Domain Adaptability: Demonstrated ability to quickly learn complex industry domains, workflows, and regulatory frameworks (willingness and aptitude to rapidly master Pharmacovigilance is required)
• Technical & Solution Agility: Ability to act with speed to understand complex business requirements, design corresponding software solutions, and "roll up your sleeves" to execute system configurations
• Stakeholder Management: Exceptional communication and consulting skills, with the ability to build trust and explain complex AI and validation topics to both business leaders and technical teams
• Travel: Ability to travel up to 50%. Usually much less

• Knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Experience supporting high-impact global system implementation programs as a consultant, business, or IT lead, and/or business sponsor
• Direct experience with systems such as Oracle Argus,…