Computer Technician

Fairfield University is a co-educational, comprehensive Jesuituniversity with a 200-acre campus located along the scenicshoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools:
The College of Arts and Sciences, The Charles

F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As anexpression of our Jesuit, Catholic mission and identity, Fairfieldembraces a liberal humanistic approach to education, encouragingcritical thinking, cultivating free and open inquiry, and fosteringethical and religious values.

Provide Technical support on Windows 10 & 11 and Mac OS forfaculty, staff and students experiencing computer hardware,software and network issues. Diagnose and resolve hardware issues with computers, laptops, printers, and classroom/event and team meeting rooms. Perform regular maintenance tasks for classroom technology including cleaning, Software updates and Firm Ware updates. Tier 1 support for all classroom issues during class timeas calls come in. Perform hardware upgrades new computer install sand software installs and upgrades for faculty and staff, always keeping asset data base current.

Tier 2 support for Help Desk regarding issues they are unable to resolve. Maintain data backupand recovery to safeguard university information and minimize dataloss. Assist in restoring data from backups in the event of system failures or corruption. Maintain accurate inventory of computer equipment, software applications and peripherals ensuring accurate tracking. Assist in procurement processes by identifying the needfor new equipment and suggesting suitable options.

Phone support when needed, remote work per approval by manager. Point of contact for technical issues & services for faculty and staff and students (as help desk needs.) Responsible for moves, add, changesas needed and special projects as assign. Remote work must be approved by manager.

Support of satellite offices asneeded, nights and weekends as needed. Hours are 11am-7pm. Summer hours apply.

• Education:
  
  BA/BS in technical field or equivalent e xperience:3-5 years in a service-based industry providing technical supportto customer using computers, audiovisual and multimedia technology.
  
  Strong service orientation is essential; strong organizational and communication skills are important to deal with varied andhigh-level user contact.

• Strong Understanding of Windows and Mac hardware components,software applications and printers and networking devices.
  
  Proficiency in various Operating systems is crucial. Windows andmacOS.
• Solid grasp of networking concepts, protocols, IP addressing and subnetting is necessary to troubleshoot connectivity.
• Knowledge of systematic troubleshooting methodologies to identify and resolve hardware and software issues.
• Strong Problem Solving
• Excellent communication skills
• Excellent customer service skills
• Attention to detail and adaptability
• Time management and Willingness to collaborate
• Ability to analyze situations, identify root cause and propose solutions

NOTE:

Job responsibilities and qualifications may vary based on the specific requirements of the university and ITS. This job description serves as a general guideline.

ITS - Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needsindicate.

The above information indicates the general nature and level ofwork performed by employees within this classification. It is not designed to contain and should not be interpreted as acomprehensive inventory of all duties, responsibilities,activities, and/or qualifications required or expected of employeesassigned to this job. Duties, responsibilities, and activities maychange and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactorybackground check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected byfederal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation and training.