Lead, IT Applications

GENERAL

PURPOSE:

The Lead, IT Applications (Self-Checkout - POS) is responsible for leading the design, implementation, and support of Self-Checkout (SCO) solutions within store systems. This role partners with business and IT stakeholders to deliver scalable, reliable, and efficient checkout experiences that enhance customer satisfaction and operational efficiency. The Lead provides both functional and technical expertise across SCO, POS, and payment systems, ensuring successful execution from concept through deployment and ongoing support.

The base salary range for this role is $114,300 - $195,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Lead architecture and design of Self Checkout (SCO) solutions, ensuring integration with POS, payment systems, and store infrastructure
• Act as the IT lead for the Self Checkout workstream across initiatives and programs
• Partner with business stakeholders to define requirements, roadmap, and rollout strategy for SCO capabilities
• Translate functional requirements into technical solutions for moderate to highly complex initiatives
• Ensure alignment with enterprise architecture, security, compliance, and operational standards
• Drive full development lifecycle including design validation, build, testing, and deployment
• Coordinate and support all testing phases (integration, UAT, performance, operational readiness)
• Lead pilot deployments, stabilization periods, and large-scale rollout execution across store fleet
• Ensure store readiness across hardware, software, networking, and operational procedures
• Provide ongoing production support, including troubleshooting, incident management, and root cause analysis
• Identify and drive continuous improvements in SCO performance, customer experience, and operational efficiency
• Lead cross-functional coordination across IT, business, vendors, and store operations teams
• Develop and communicate project status, risks, and mitigation strategies to leadership
• Collaborate with hardware and software vendors to resolve issues and deliver enhancements
• Ensure delivery of implementation artifacts including training, job aids, and operational documentation

• People Building Effective Teams
• Developing Talent
• Collaboration
• Self Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
• Business Business Acumen
• Plans, Aligns and Prioritizes Organizational Agility

With particular emphasis on the following specific position-related competencies:
Technical Problem Solving & Root Cause Analysis Large-Scale Stores Deployment & Change Management Retail Store Operations Expertise Customer Experience Orientation

• 7-10 years of experience in retail systems or IT consulting with strong exposure to POS and Self Checkout solutions
• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
• Strong understanding of POS systems, Self Checkout workflows, and payment processing (EMV, PIN pads, contactless)
• Experience supporting large-scale store technology rollouts across multiple locations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage complex system integrations across multiple platforms
• Proven ability to communicate effectively with both technical and business stakeholders
• Experience working with third-party vendors in retail hardware/software ecosystems
• Strong project leadership and execution skills
• Highly organized, detail-oriented, and able to manage multiple priorities

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements:
Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Open Kyber is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience.

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