Integration Analyst - IntelliScript (Remote

Position: Integration Analyst - IntelliScript (Remote)
What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our Linked In page for a closer look at our company, and learn more about our cultural values here .

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.

Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

We are seeking a skilled and detail-oriented Technical Integration Analyst to join our team. The ideal candidate will be responsible for testing and implementing EHR and Payer connections, with a strong focus on reading and interpreting EHR vendor documentation. The Integration Analyst will play a crucial role in ensuring seamless data integrations by testing, troubleshooting, and guiding integrations to successful completion.

In addition, this role will support and maintain existing integrations to help ensure they continue functioning properly, including monitoring integration performance, troubleshooting issues, coordinating with internal teams and external vendors, and helping resolve data flow or connectivity problems as they arise. If you are a proactive and technically adept professional with a passion for ensuring seamless data integrations, we encourage you to apply for this exciting opportunity.

Join our team and contribute to the successful implementation and ongoing reliability of innovative solutions that drive our business forward.

What you will be doing

Primary Responsibilities

Integration Management & Technical Onboarding

• Analyze and interpret vendor API documentation and technical requirements.
• Configure, test, and validate integrations using tools such as Postman and API testing frameworks.
• Support onboarding of new EHR, payer, and partner integrations.
• Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components.

Integration Maintenance & Optimization

• Monitor and maintain existing integrations to ensure continued reliability and performance.
• Assess and implement changes resulting from vendor API updates, new capabilities, and security requirements.
• Assist with regression testing and production validation activities.

Technical Operations & Support

• Investigate endpoint health issues and proactively identify integration failures.
• Resolve Tier 2 and Tier 3 support escalations.
• Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity.
• Partner with engineering, support, and product teams to resolve customer-impacting issues.

Data Load Management

• Execute and validate directory data loads.
• Support data updates, corrections, and operational maintenance activities.
• Ensure data quality and successful delivery of required datasets.

Secondary Responsibilities

Support Intake & Triage

• Review and prioritize incoming integration-related requests.
• Coordinate ticket movement through support and operational workflows.
• Ensure accurate documentation and timely issue escalation.

Customer & Vendor Communication

• Communicate technical findings and status updates to internal and external stakeholders.
• Coordinate troubleshooting activities with customers, vendors, and implementation partners.
• Participate in customer-facing support discussions when technical expertise is required.

Process & Documentation

• Maintain Jira tickets and operational documentation.
• Develop repeatable procedures, technical runbooks, and troubleshooting guides.
• Identify opportunities to improve support processes and operational efficiency.

Strategic Support

• Provide input into future integration strategy and roadmap planning.

What we need

• 2+ years of relevant…