Senior ServiceNow UX​/UI Designer

Senior Service Now UX/UI Designer

Location:
Remote
Employment Type:
Full-Time

Job :

As a Senior Service Now UX/UI Designer, you will make an impact by designing intuitive, user-centered digital experiences that drive engagement, adoption, and business value. You will be a valued member of our Service Now Experience Design team and work collaboratively with clients, stakeholders, developers, and cross-functional teams to create innovative solutions that enhance the employee and customer experience.

• Lead user research, discovery workshops, and stakeholder engagements to understand user needs, business objectives, and experience challenges.
• Define and communicate UX strategy, design vision, and experience principles that align with client goals and digital transformation initiatives.
• Create user flows, wireframes, prototypes, mockups, and interactive designs that deliver seamless experiences across web and mobile platforms.
• Partner closely with development teams to ensure design solutions are implemented effectively and aligned with Service Now best practices.
• Analyze user feedback, usability findings, and performance metrics to continuously improve experiences and drive adoption.
• Facilitate design workshops and present recommendations to business stakeholders, project teams, and executive leadership.
• Serve as a design lead on client engagements, providing mentorship and guidance to designers and project team members.
• Contribute to pre-sales activities, solution strategy discussions, and thought leadership initiatives as a UX/UI subject matter expert.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

• Bachelor's degree in Design, Human-Computer Interaction, User Experience, Graphic Design, or a related field, or equivalent experience.
• 4+ years of experience designing user experiences and interfaces for web and mobile applications.
• Strong portfolio demonstrating end-to-end UX/UI design, user-centered design methodologies, and successful digital experiences.
• Experience conducting user research, usability testing, workshop facilitation, and stakeholder engagement.
• Proficiency with design and collaboration tools such as Figma, Fig Jam, Adobe XD, Miro, Illustrator, Photoshop, or similar platforms.
• Experience creating wireframes, prototypes, user flows, design systems, and high-fidelity visual designs.
• Strong presentation and communication skills with the ability to explain design decisions to technical and non-technical audiences.
• Experience collaborating with Agile development teams throughout the product lifecycle.

• Experience designing experiences within the Service Now platform and knowledge of the Now Experience Framework.
• Familiarity with SaaS product design and enterprise application user experiences.
• Service Now Certified System Administrator (CSA) certification.
• Knowledge of ITIL principles and service management concepts.
• Experience contributing to digital transformation, employee experience, or workflow automation initiatives.
• Experience mentoring designers and providing design leadership across project teams.
• Strong understanding of accessibility standards, design systems, and modern UX best practices.

Applicants will be accepted till 8/20/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $130,000 - $150,000 depending on experience and other qualifications of the successful candidate.

This position…