Salesforce Business Analyst - Remote Canada Role

Salesforce Business Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Business Analyst to join our team in Philadelphia, Pennsylvania (US-PA), United States (US).

This role will be a BA on medium-scale projects and enhancements with a focus on integrating core applications with Salesforce. This role will help drive transformational and strategic solutions by formulating and defining system scope and objectives based on user needs. This role will work closely with vendor partners, team members, business, and IT leaders to elicit and document business needs and requirements.

A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function.

• Collaborate with Salesforce Architects, Administrators, and Developers to design and implement solutions.
• Analyze and recommend Salesforce standard functionalities before considering custom development.
• Support release planning, sprint execution, and production deployments.
• Ensure solutions align with Salesforce best practices and governance standards.

• Business requirements gathering and documentation for projects and enhancements
• Manage and facilitate communications between IT teams, business, and vendors
• Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
• Identify, evaluate, and recommend potential solution options
• Support the resolution via projects and enhancements through to production deployment
• Provide subject matter expertise and guidance to project team members concerning Salesforce
• Participate in the full software development life cycle (SDLC)
• Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable
• Perform special duties and other projects as assigned
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
• Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management

• 6+ years of experience as a Salesforce Business Analyst is required
• 6+ years of experience gathering requirements for at least one complete Salesforce project that involved integrations.
• 6+ year of experience writing business requirements and functional specs.
• Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
• 3+ years of experience in SDLC - waterfall and agile methodologies.

• Experience working in the insurance industry or P&C sector or Insurtech.
• Excellent written and oral communication skills
• Self-starter with proven ability to take the initiative to accomplish goals, with minimal oversight and direction.

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this role is $91,872.00 to $. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.