Product Operations Analyst (Temporary for 5 months) - Remote - Nationwide

Product Operations Analyst

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations:
Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

Project manage the delivery of IT solutions to customers for new products and large product feature requests, ensuring on-time and high-quality outcomes. Coordinate with cross-functional teams to align on delivery timelines, resources, and expectations. Identify and mitigate risks, resolve blockers, and escalate issues as needed to ensure successful delivery.

Drive the work plan process to triage requests and reach out to business stakeholders to further define requirements and requests. Facilitate the creation and maintenance of project documentation representing the business requester, including benefits management plans, project scorecards, cost-benefit analyses, and project effort estimates.

Facilitate collaborative ideation meetings with IT Leads, reviewing request details, documenting outcomes, and providing detailed hand-off information to support Enterprise Architecture review. Create requests for Information Security Vendor Risk Assessment and Security Architecture reviews, documenting official decisions and outcomes in Change Requests.

Monitor the new product and large feature request intake process, manage requests, provide update, and communication to stakeholders regularly.

Develop and maintain product dashboards, reports, and metrics to track and communicate product performance, user feedback, and market trends.

Identify opportunities to streamline and optimize product operations processes, including request management, estimation, and delivery workflows.

Create and document product workflows, processes, and best practices, facilitating agreement discussions on new processes

Analyze existing workflows, identify inefficiencies and bottlenecks, and propose solutions to streamline operations.

Maintain project tracking tools and plans.

Collaborate closely with other Agile and Waterfall teams. Instill efficient principles to the team by example.

Provide metrics on work plan statuses and performance using KPIs.

2+ years of Project Management experience required.

Familiarity with Agile project management tools (e.g., Jira, Azure Boards) required.

Familiarity with IT delivery processes and customer-facing project management required.

Experience with various IT ticketing systems preferred.

Experience coordinating cross-functional teams and managing stakeholder expectations is preferred.

Knowledge of build vs. buy decision-making processes for new applications or features preferred.

Prior experience in a software development environment preferred.

Prior experience working with Agile teams preferred.

Analytical mindset with a focus on process optimization and strong problem-solving skills.

Strong ability to understand and document detailed business requirements, ensuring clear communication between business stakeholders and IT development teams.

Working knowledge of Microsoft Office software applications.

Working knowledge of the Agile Software Development Methodology.

Working knowledge of Scrum values and principles.

Skill in executing Agile principles in hybrid Waterfall/Agile environments.

Strong organizational and analytical skills.

Strong verbal and written communication skills.

High attention to detail.

Ability to meet deadlines and influence others to meet required deadlines.

Ability to diplomatically communicate with operational leaders when a request does not match the project objective.

Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution.

Ability to effectively prioritize work and execute while under pressure.

Ability to respond to inquiries and complaints from clients.

Ability to manage multiple tasks in a fast-paced, team-oriented environment.

Highly self-motivated and directed, working in a remote environment.

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets,…