Business and Technology Operations Analyst

Business and Technology Operations Analyst

The Technical Information Department (TID) is seeking a Business and Technology Operations Analyst to provide department-wide business analysis, data analytics, technology portfolio coordination, equipment and software lifecycle management, classified workspace support, procurement assistance, and operational reporting. TID provides communications, creative services, print production, research library, records management, and information services across the Laboratory.

You will serve as a central operational partner to TID leadership and staff, translating business needs into practical processes, data products, technology solutions, procurement actions, and lifecycle plans. You will also provide financial and billing support for Creative Services and improve department-wide visibility into workload, performance, technology assets, software licensing, procurement, and operational risk.

This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week. The specifics of the hybrid schedule, including the exact number of days required in the office and virtual work options may vary based on the needs of the team and the organization.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will:

• Partner with TID leadership, service teams, and subject matter experts to assess business needs, gather requirements, identify risks and gaps, and implement practical operational, data, technology, and procurement solutions.
• Establish and maintain structured intake, prioritization, tracking, and status-reporting processes for business analysis, technology, equipment, dashboard, and procurement requests.
• Document business, functional, data, and system requirements, and develop process maps, procedures, implementation plans, training materials, and adoption strategies.
• Develop and maintain dashboards, reports, and visualizations using Power BI or similar tools to provide insight into workload, utilization, revenue, turnaround time, technology lifecycle, procurement, and operational risk.
• Analyze financial, schedule, workload, asset, license, vendor, and performance data, identify trends and bottlenecks, and translate findings into actionable recommendations and performance measures.
• Manage Creative Services billing, chargeback, financial reporting, and customer cost reporting, including data preparation, reconciliation, utilization and revenue analysis, and support for monthly and annual financial deadlines.
• Support and improve department-wide business processes, data controls, reporting practices, and operational systems, including project management, billing, time tracking, reporting, and specialized applications.
• Serve as a Technical Release Representative for designated procurements, obtaining required certification and coordinating specifications, statements of work, market research, vendor information, purchase requests, renewals, receiving, and invoice resolution.
• Coordinate lifecycle management for TID applications, software licenses, servers, storage, workstations, and specialized equipment, including inventory, refresh planning, maintenance, support escalation, warranty, and disposition activities.
• Coordinate operational readiness for designated classified and Limited Area work spaces, including access requests, approved equipment changes, service activities, inventories, documentation, user orientation, issue tracking, and audit readiness.
• Perform other duties as assigned.

In addition, at the E01.3 Level:

• Independently lead complex, cross-functional process, data, technology, procurement, or operational improvement initiatives involving multiple stakeholder organizations and significant ambiguity.
• Serve as lead business analyst, product owner, or functional system owner for major department systems or technology portfolios, establishing roadmaps, governance, priorities, success measures, and adoption strategies.
• Define analytical frameworks, establish department-wide measures, develop complex multi-source data models and executive dashboards, and advise leadership based on operational and financial findings.
• Lead technology portfolio and asset lifecycle planning, including budget forecasts, refresh strategies, license optimization, sourcing alternatives, vendor risk, capacity planning, and investment business cases.
• Evaluate emerging technologies, including artificial intelligence and automation tools, and develop implementation recommendations, controls, and change-management approaches.
• Represent TID in coordination with IT, Security, Facilities, Finance, Procurement, Property Management, and Laboratory leadership to resolve complex cross-organizational issues.
• Mentor others in business analysis, dashboard development, process documentation, data stewardship, change management,…