Manager, Client Services Engineering

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Manager, Client Services Engineering leads the team responsible for Chipotle’s end‑user computing environment and productivity platforms. In this role, you manage the engineers who design and support our corporate technology experience – including collaboration tools (Microsoft
365 suite, Teams, SharePoint), and identity/access management (Entra). You will plan and execute initiatives to modernize workplace technology (for example, improved device deployment automation, new collaboration features, or integrating AI tools like Microsoft Copilot) to enhance employee productivity and satisfaction. Your leadership ensures that Chipotle’s workforce has reliable, secure, and innovative technology at their fingertips, aligning with strategic goals of an exceptional employee digital experience and efficient IT operations.

This position will be based in our Columbus, OH office 4 days per week (with work from home on Friday). Remote work is not available for this role.

• Manage the Client Services Engineering (Endpoint Engineering) team, setting priorities for ongoing projects such as software rollouts and enhancements to collaboration platforms. Ensure that team efforts are aligned with business needs and the infrastructure strategy (e.g., advancing digital workplace capabilities and automation).
• Oversee the enterprise endpoint management program: this involves managing tools for device configuration and policy enforcement (Intune/Endpoint Manager, Windows Autopilot, etc.), improving patch management and software distribution processes, and ensuring all corporate endpoints (PCs, Macs, mobile devices) are secure and up to date.
• Guide the administration and continuous improvement of corporate productivity and communication platforms (Office
  365, Exchange Online, Teams, SharePoint). Drive the adoption of new features and optimize configurations for performance and security.
• Coordinate closely with the Client Services Support team and other IT groups on user‑impacting issues and changes. When advanced support needs arise (e.g., widespread Outlook issues or a significant Teams outage), ensure your engineering team provides Tier‑3 expertise to resolve the problem and communicate root causes/solutions. Similarly, plan change deployments (like a new software version or security setting) in conjunction with support and change management processes to minimize disruption.
• Mentor and develop the Client Services Engineering team members, fostering skills in modern endpoint engineering, scripting/automation (such as Power Shell for task automation), and cloud service management. Promote best practices for user experience design, security compliance (device encryption, data loss prevention on endpoints), and documentation of configurations. Evaluate team performance and provide feedback and training opportunities to build a versatile, high‑performing team.

• Bachelor’s Degree (BA/BS) in Information Systems, Computer Science, or a comparable field. Preferred:
  Master’s Degree or relevant certifications (e.g. Microsoft
  365 Certified: Enterprise Administrator, or ITIL Practitioner) preferred.
• 8+ years technical experience and 2+ years management experience.
• Comprehensive understanding of end‑user technology ecosystems, including endpoint management, collaboration platforms, and identity/directory services. Your background might include leading an Office
  365 or device management transformation, giving you insight into both technical and change management aspects of such projects.
• Demonstrated ability to manage and develop a technical team focused on user experience – you can set a vision for workplace technology,…